Tracking order

Thank you for choosing HirstHolme. We understand how important it is to know where your order is every step of the way. Below you will find a clear, step-by-step guide to tracking your Mouse, Keyboard, or Headphones purchase from the moment it leaves our warehouse until it arrives at your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, we will send you a confirmation email from [email protected]. This email will contain your unique tracking number and the carrier name (e.g., DHL, FedEx, UPS, or local postal service). Please check your inbox (and spam folder) for this message. If you do not receive it within 48 hours of placing your order, contact us at [email protected] with your order number.

Step 2: Use a Reliable Tracking Service

To monitor your package in real time, we recommend using a third-party tracking platform that consolidates data from multiple carriers. One of the most trusted services is 17Track. It supports over 700 carriers worldwide and provides detailed updates.

How to Use 17Track

  1. Visit the 17Track website: https://www.17track.net
  2. Paste your tracking number into the search bar on the homepage.
  3. Click the "Track" button. The system will automatically detect the carrier and display the current status, including location, transit milestones, and estimated delivery date.
  4. You can also download the 17Track mobile app for push notifications on your phone.

Alternative tracking services you can use include PackageRadar ( https://www.packageradar.com ) or AfterShip ( https://www.aftership.com ). Both offer similar functionality and are free to use.

Step 3: Understand the Tracking Statuses

When you track your order, you may see the following common statuses:

  • Order Processed / Ready for Shipment – Your package is being prepared at our warehouse.
  • In Transit – The package is moving through the carrier’s network.
  • Out for Delivery – The package is with the local courier and will be delivered today.
  • Delivered – The package has been signed for or left at the specified address.
  • Exception / Delay – There may be a customs hold, weather delay, or address issue. Contact us at [email protected] for assistance.

Step 4: What to Do If Tracking Shows No Update

It is normal for tracking information to take 24–48 hours to appear after the shipment email is sent, especially for international orders. If no update appears after 3 business days, please email [email protected] with your order number and tracking number. Our team will investigate with the carrier and provide a resolution.

Additional Tips

  • Keep your order confirmation email handy for reference.
  • If you need to change your delivery address, contact us immediately at [email protected] before the package is dispatched.
  • For damaged or lost packages, please report to us within 7 days of the delivery date.

We are committed to ensuring your HirstHolme experience is smooth and worry-free. Happy tracking!