Refund policy
At HirstHolme, we are committed to ensuring your satisfaction with every purchase of our Mouse, Keyboards, and Headphones. Please review our refund policy below for a smooth and transparent process.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse refunds for items that show signs of wear, damage, or misuse.
Non-Refundable Items
The following items are not eligible for refunds:
- Software or digital products (if applicable)
- Items purchased on clearance or as final sale
- Products damaged due to improper handling after delivery
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the request. Our team will review your submission and provide further instructions within 2 business days.
Return Shipping
You are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the funds.
Exchanges
We do not offer direct exchanges. If you need a different item, please initiate a refund for the original purchase and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. Include photos of the issue and your order number. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
For any questions regarding this policy, please email [email protected]. We are here to help.