Faq

How do I place an order?

Simply browse our selection of Mouse, Keyboards, and Headphones, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase. No account creation is required.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I change or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

What are your shipping options and costs?

We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over $50.

How long will it take to receive my order?

Standard shipping typically takes 5–10 business days within the US. Expedited shipping options are available for faster delivery. International orders may take 10–20 business days depending on customs and local postal services.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the buyer.

What is your return policy?

We accept returns within 30 days of delivery for unused and unopened items in their original packaging. To initiate a return, please email us at [email protected] with your order number and reason for return.

How do I get a refund?

Once we receive and inspect your returned item, we will process your refund to the original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.

What if my item arrives damaged or defective?

If your product arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or full refund, including return shipping costs.

Do your products come with a warranty?

Yes, all Mouse, Keyboards, and Headphones sold by HirstHolme come with a 1-year limited warranty against manufacturing defects. For warranty claims, please email [email protected] with your order details.

How do I find product specifications or compatibility information?

Detailed specifications and compatibility information are listed on each product page. If you have further questions, feel free to email us at [email protected].

For any other questions or concerns, please reach out to our support team via email at [email protected]. We aim to respond within 24 hours on business days.