Shipping policy

At HirstHolme, we are committed to delivering your Mouse, Keyboards, and Headphones with reliability and care. This Logistics Policy outlines the terms and conditions for shipping and delivery of all orders placed on our online store.

Shipping Method

We offer a single, standard shipping option for all orders. This method ensures your products are handled securely and delivered within a reasonable timeframe. No expedited or express shipping is available at this time.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the delivery destination. There are no free shipping promotions or thresholds. The exact shipping cost will be displayed at checkout before you confirm your purchase.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.

Delivery Time

Delivery times vary depending on your location. Typically, standard shipping takes between 5–10 business days for domestic addresses and 10–20 business days for international destinations. Please note that customs clearance or local postal delays may affect delivery times.

Order Tracking

Once your order is shipped, we will provide a tracking number via email. You can use this number to monitor the progress of your delivery through the carrier’s website. If you do not receive tracking information within 5 business days of dispatch, please contact us at [email protected].

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. HirstHolme is not responsible for delays or losses caused by incorrect or incomplete addresses. If you notice an error after placing your order, email us immediately at [email protected], and we will do our best to update the details before dispatch.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply. If you do not respond within 30 days, the order may be canceled and refunded minus the original shipping cost.

Lost or Damaged Items

HirstHolme takes great care in packaging your items to prevent damage during transit. However, if your order arrives damaged or is lost in transit, please notify us within 7 days of the expected delivery date at [email protected]. We will investigate and provide a resolution, which may include a replacement or refund, as applicable.

International Shipping

We ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. HirstHolme has no control over these charges and cannot predict their amount. Please check with your local customs office for more information.

Contact Us

If you have any questions about our logistics policy or need assistance with your order, please reach out to us at [email protected]. We are here to help.